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[Sticky] Factory Restoring Your Azulle Device


(@victor)
Member Admin
Joined: 6 months ago
Posts: 3
Topic starter  

 

1 - Download our factory restore media file from our repo:

ftp://ftp.azulletech.com/Recovery/

2 - Prepare a USB drive, has to be formatted as NTFS and named WINPE
3 - Decompress the restore file and copy all files inside the new folder to the root of the USB drive.
4 - Insert the USB on one of the ports, and boot from it. In order to do that start tapping the F7 key repeatedly during power on, this will produce a one time boot menu, from this menu please select your USB device.
5 - Wait that the process finish, reboot the computer and you will be received with the new Windows desktop. At this desktop there will be a window that says "Sysprep", leave all of it's settings as they are, and click Ok on that window. Once it is done you will be able to power your device back on and be greeted with the first time user creation prompts (as if the computer were powered on for the first time ever).

You can watch this video from the Factory restore for the Quantum units as a visual aide:
https://youtu.be/LJXGXiBpsVs
Note: The video states to format to FAT32, this has now changed to NTFS.

Also please be aware that this process will wipe out your hard drive, make sure that you have your system backed up if you want to keep your files.

Do not hesitate to contact us if you have any questions or concern.

This topic was modified 6 months ago by Support

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(@nyonkoadvnettech-net)
New Member
Joined: 3 months ago
Posts: 1
 

How do I factory restore an Azulle Access 3 with Ubuntu? Can I use the Ubuntu ISO under the 'Access Plus' directory on the FTP site?


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(@support)
Member Admin
Joined: 11 months ago
Posts: 8
 

For the Access3 I would suggest you use the official Ubuntu ISO, version 20.04 should work just fine without any additional software/changes.

 

You may want to first go into the BIOS and change the OS Selection option to Intel/Linux.

 

BIOS -> Chipset -> Common -> OS Selection

 

Just download the ISO from Ubuntu's website, and use https://Rufus.ie to write to USB. Connect USB and use the F7 key to enter the One Time Boot Menu (use 0000 if prompted for password), and follow the normal setup prompts.

 

 

This post was modified 3 months ago by Support

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(@pvs1959)
New Member
Joined: 3 months ago
Posts: 1
 

I have restored my Azulle Quantum with the Windows 10 Pro 32-bit image from the Azulle FTP site, but now Windows isn't activated.  How do I get an activation code?


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(@support)
Member Admin
Joined: 11 months ago
Posts: 8
 

You can use the command terminal to pull the product key stored in the BIOS just click start and enter CMD then open the command terminal and enter:
wmic path softwarelicensingservice get OA3xOriginalProductKey

The command is case sensitive

Then copy/paste the product key to the 'Change product key' link in the Windows Activation panel.


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(@pararegister)
New Member
Joined: 2 days ago
Posts: 1
 

Hi! I have on old Azulle Quantum Access PC Stick from back 2016 (the one with no RJ45) and with the latest win 10 update I cannot find or reinstall the Intel graphics drivers (the device disappeared from the device manger all together, it not longer shows "display adapters" ... ). When I try to install the drivers directly downloaded from intel's page the installation fails as there "is no device" to be installed to... very strange. The thing is that win10 works, no issues on device manager (setting aside there is no display adapters..) but the computer is completely unusable for video playback... (I suspect this is happening as there is no display adapter with the correct drivers to do it properly). Long story short, I decided to reset it to factory settings. I've followed this guide but.... when I try to unzip "Quantum Access Restore.zip" the file is corrupted. Tried with different zips from the ftp with no problems, but this particular has something to it. Is it possible that that particular files is bad? Thanks!


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