Warranty & Return
LIMITED ONE-YEAR WARRANTY
To make use of your limited warranty, it is necessary to have a valid copy of your purchase order and/or have the product’s serial number (ID number) available to verify if the item(s) is still within the one-year period. This warranty may be void if Azulle deems, at its discretion, that the product may have been damaged through modification, improper use, end-user negligence, water damage, or barcode tampering. Damages or lost data due to invalid operating system installations are not covered under this warranty. This warranty only covers the repair/replacement of the product(s) and is based on the following conditions. Azulle is not responsible for consequential, indirect, incidental, special, or punitive damages and the total liability shall not exceed an amount greater than the retailer’s price of the product. You are responsible for all shipping and handling costs to Azulle. Azulle is not responsible for any risk of loss/damages during the transportation and shipment of the product (s).
LIMITED MANUFACTURE’S WARRANTY
Azulle certifies you as the original retail purchaser of the product. If the product has any defects, under normal conditions, such defects will be repaired or replaced with a new or refurbished product under Azulle’s discretion, without charge, if submitted to Azulle within 365 days from the date of purchase. This warranty only covers manufacturer defects, and the product must be returned to Azulle in its original condition, including all accessories. Proof of purchase may be required to being the process.
REFURBISHED MANUFACTURER’S WARRANTY
Factory refurbished units are covered by a 90-day manufacturer defect warranty. Azulle certifies you as the original retail purchaser of the product, if the product has any defects, under normal conditions, such defects will be repaired or replaced with a new or reconditioned product under Azulle’s discretion, without charge, if submitted to Azulle within 90 days from the date of purchase. This warranty only covers manufacturer defects, and the product must be returned to Azulle in its original condition, including all accessories. Proof of purchase may be required to being the process.
CHANGING THE OPERATING SYSTEM
Azulle certifies you as the original retail purchaser of the product. If the product was modified with another operating system, Azulle is not responsible for damages or lost data due to incorrect or invalid installations. You may purchase another operating system, but our technical support and warranty are limited to the original operating system that came with the product. Attempting to load another OS may render the system inoperable, void the warranty, and erase the embedded product key included with the device. All devices that are serviced but missing the recovery partition due to disk modification, such as partition removal or disk wipe, will be subject to A re-imaging fee. Devices with removed or modified product keys will be subject to the same fee.
Thank you for shopping at Azulle. If for any reason, you are not 100% satisfied with your purchase, we welcome you to review our return and refund policy below.
All products may be returned for a refund within 30 days of purchase. Keep in mind that a restocking fee of 15% may apply. To receive a full refund for your item/s, please send them back with original packaging and include all accessories. Please allow 3-5 business days to receive your refund after the return has been processed and accepted by our returns department.
Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.
We recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse.
**Note: Azulle is not responsible for any damaged or lost package.
How To Process A Return
Before proceeding with your return request, please make sure you have the following information available to you:
- Order number
- Serial number
- Purchase date
- Return shipping address
To begin the return process, follow these steps:
- Go to https://azulle.com/rma/
- Click on “open new ticket”
- Login into account and/or register as a new customer
- Select the category that best describes you
- Fill in the ticket form
- Submit the form
Once the ticket has been submitted, our returns department will get in touch with you and provide further instructions if needed. Please allow 24-48 hours for a reply.
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, and customs clearance charges associated with your purchase, as required by your country for imported consumer goods. Azulle does not accept direct payment nor can provide you with an estimated cost as customs policies vary widely depending on your location. Please contact your local customs office for more information. If customs fee and charges are unfilled at the time of delivery, your order will be withheld and possibly returned to sender deeming it canceled. Customs clearance procedures may be required and can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries/regions that require an identification number including Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.