Warranty & Returns:
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Azulle Limited Manufacturer Warranty
Effective Date: September 1, 2024
This warranty supersedes all prior versions.
Azulle (“Azulle”) warrants that Azulle-branded mini-PC hardware products (“Product”) will be free from defects in materials and workmanship under normal use for the applicable warranty period described below. This Limited Manufacturer Warranty applies only to Products purchased directly from Azulle or through an authorized Azulle reseller and used in accordance with Azulle’s published documentation and specifications.
Notice for Business Partners: These terms apply to retail and commercial purchases. For units provided as evaluations or samples, please refer to our Partner Sample Return Policy (PDF).
Warranty Coverage Period
The warranty period begins on the Warranty Start Date, defined as the original end-user purchase date shown on a valid invoice or proof of purchase. If valid proof of purchase is not available, the Warranty Start Date will be determined by Azulle using its internal sales records associated with the Product serial number.
All new Azulle mini-PCs purchased on or after October 1, 2024, are covered by a three (3) year limited warranty. New Products purchased prior to October 1, 2024, are covered by a one (1) year limited warranty.
Azulle factory-refurbished Products sold as a completed commercial transaction on or after October 1, 2024, carry a one (1) year limited warranty from the Warranty Start Date. Factory-refurbished Products sold prior to October 1, 2024, are covered by a ninety (90) day limited warranty from the Warranty Start Date. Factory-refurbished Products are units that have been returned to Azulle, inspected, tested, repaired if necessary, and certified to meet Azulle’s functional specifications prior to resale.
Warranty Remedies
During the applicable warranty period and subject to the terms and exclusions of this warranty, Azulle will, at its sole discretion, repair the Product using new or refurbished parts, replace the Product with a new or refurbished unit of equal or greater functionality, or provide a refund or credit if repair or replacement is not commercially reasonable or available.
Any Product repaired or replaced under this warranty will be covered for the remainder of the original warranty period or for ninety (90) days from the date of repair or replacement, whichever period is longer. Replacement Products may be new or refurbished and will assume the remaining warranty coverage of the original Product.
Warranty Service and RMA Process
All warranty service must be initiated through Azulle’s RMA Portal. Submission of a service request and compliance with all instructions provided by Azulle are required to obtain warranty service.
Customers must provide valid proof of purchase and/or the Product serial number and return the Product in original or equivalent protective packaging. All accessories originally supplied with the Product must be included with the return. Azulle reserves the right to deny warranty service for Products showing evidence of misuse, abuse, accident, neglect, unauthorized modification, or unauthorized repair.
Products returned for warranty service will be returned to the customer with the same accessories received by Azulle at the time of intake. If a Product is received without certain accessories, including but not limited to a power supply, those accessories will not be included in the return shipment.
If a Product is received without its original retail packaging, Azulle will repackage the Product using appropriate protective materials to prevent damage during transit. Returned Products will not be repackaged in new or replacement retail packaging.
Exclusions and Limitations
This warranty does not cover normal wear and tear or cosmetic damage that does not affect Product functionality. It does not cover damage caused by improper installation, operation outside published electrical or environmental specifications, or power irregularities.
Damage resulting from the installation or use of an operating system other than the original factory-installed operating system is not covered where such modification is determined by Azulle to be the direct cause of the reported hardware failure.
This warranty further excludes coverage for data loss, software corruption, or loss of recovery partitions. Products with altered or missing product keys may be subject to re-imaging or service fees. Products with removed, altered, or illegible serial numbers are not eligible for warranty service. Azulle’s technical support obligations are limited to hardware support and the original factory-installed operating system.
Limitation of Liability
To the maximum extent permitted by applicable law, Azulle’s liability under this warranty is limited to the repair, replacement, or refund of the Product as described herein. Azulle shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, business interruption, or downtime. Some jurisdictions do not allow limitations on incidental or consequential damages, so these limitations may not apply in all cases.
Legal Rights
This warranty provides specific legal rights, and customers may also have additional rights that vary by jurisdiction. No Azulle reseller, agent, or employee is authorized to modify or extend this warranty.
Warranty Support
Azulle provides U.S.-based technical support to assist with warranty service and to help minimize operational disruption.
Warranty assistance is available through the Azulle RMA Portal at https://azulle.com/rma/ or by phone at (786) 233-6769, Extension 1.
Return & Refund Policy
Thank you for shopping at Azulle. If for any reason, you are not 100% satisfied with your purchase, we welcome you to review our return and refund policy below.
All products may be returned for a refund within 30 days of purchase. Keep in mind that a restocking fee of 15% may apply. To receive a full refund for your item/s, please send them back with original packaging and include all accessories. Please allow 3-5 business days to receive your refund after the return has been processed and accepted by our returns department.
Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.
We recommend that all returns be sent with a traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package has been delivered to our warehouse.
**Note: Azulle is not responsible for any damaged or lost package.
How To Process A Return
Before proceeding with your return request, please make sure you have the following information available to you:
- Order number
- Serial number
- Purchase date
- Return shipping address
To begin the return process, follow these steps:
- Go to https://azulle.com/rma/
- Click on “open new ticket”
- Login into account and/or register as a new customer
- Select the category that best describes you
- Fill in the ticket form
- Submit the form
Once the ticket has been submitted, our returns department will get in touch with you and provide further instructions if needed. Please allow 24-48 hours for a reply.
International Shipping
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, and customs clearance charges associated with your purchase, as required by your country for imported consumer goods. Azulle does not accept direct payment nor can provide you with an estimated cost as customs policies vary widely depending on your location. Please contact your local customs office for more information. If customs fees and charges are unfilled at the time of delivery, your order will be withheld and possibly returned to the sender deeming it canceled. Customs clearance procedures may be required and can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID. Countries/regions that require an identification number include Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
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